Challenge
Users needed quick access to transfers, spending insights, and support, but the previous app relied on deep navigation and unclear transaction states.
Solution
We introduced a clean task-driven home screen, faster transfer flows, and clearer transaction feedback while aligning with security and compliance constraints.
Services Delivered
- - Mobile Development
- - UX Research
- - Project Management
Impact
The release improved satisfaction and reduced customer support dependency for common banking actions.
-29%
Task completion time
4.8 average
App store rating
-24%
Support call volume